Designed for the Desk, Built for Everyone Else: Reaching America's Frontline Workforce Through Mobile-First Portals
Roughly 80 percent of the American workforce performs its jobs away from a desk, yet most enterprise portals were conceived for employees with laptops and company email. This gap quietly undermines communication, compliance, and engagement across retail, logistics, healthcare, and manufacturing. Closing it requires a deliberate shift toward mobile-first design and an honest audit of who the portal actually serves.