The Supplier Experience Gap: How Clunky Vendor Portals Are Costing Enterprises Pricing Power and Loyalty
Organizations obsess over employee portal adoption while the supplier-facing side of their platforms quietly erodes B2B relationships. From invoice disputes stuck in limbo to onboarding processes that take weeks, poor vendor portals carry a measurable commercial cost. A growing group of US enterprises is treating supplier experience as a strategic lever — and early results suggest their vendors notice.